FORUM for boss br-1600cd digital recording studio

gtrfreek · Posted: Fri Nov 04, 2005 2:21 pm Post subject: Angry! Angry! Angry!

After having my BR1600 for less than a month it has died on me. I'm livid. As I was recording the machine kept stopping and coming up with the message "Drive Busy'. I checked out the manual as to what this was all about and it said to reduce the number of tracks being used or delete any uneede info etc...After doing all this the problem persisted and then BAM..The message "HDD DAMAGED" came up. According to the manual, it says pack it up and send it for repair.

I paid $1700 Canadian for this thing and if I have it repaired it becomes second hand. AAAAARRGGHHH!!!

Hopefully the hard drive gets replaced and there are no further problems.

Very disappointed.

Kev

Nygaard · Posted: Fri Nov 04, 2005 8:03 pm Post subject: Good Luck

What a bummer, Kev. I wish you all the best with your hard drive. I don't know about Canadian legislation, but here in Denmark the dealer would most probably give you a new 1600. Good luck!

Cheers
Claus

gtrfreek · Posted: Fri Nov 04, 2005 8:08 pm Post subject:

That's definitely what I'm going to be trying for. The thing doesn't even have 10 hours on it and it's done. We shall find out if customer service still exists....I'll keep you posted.

MAD · Active member Joined: 17 Sep 2005 Posts: 22

Mine died on me after I had it for a year. Mine wouldn't even boot. Just stayed at the screen now loading. I sent it back and Roland replaced the drive free of charge. Took a few weeks but they took care of it.

gtrfreek · Posted: Sat Nov 05, 2005 3:50 am Post subject:

Thanks for the vote of confidence. I've wanted a quality recording device for the last dozen years and I finally got the scratch together and had two wait another 2 months before I had it in my paws and then this happens.

I'm confident the situation will be rectified.........it's just....my hairline is drifting back and I can't afford to pull much(any) more out.

Providence has a way of kicking you in the nuts.

Pg# · Premium member Joined: 16 Sep 2005 Posts: 71

Dam

Hopefully the issue is resolved soon. Sounds like the HDD just needs replaced, hopefully nothing further.

Envy The Pea · Posted: Mon Nov 07, 2005 11:00 pm Post subject:

This scares me a bit. I've had that Drive Busy message on a few occasions as well, but fortunately it never progressed beyond that (knock on wood).

Does this mean if you get that message you have a bad drive and it's destined to fail? Or will even a good drive prompt that message from time to time?

Mr Nice Guy · Captain 1600 Joined: 09 Jun 2005 Posts: 121

It would be horrible if this happened to me (as I'm sure it was to you).

Maybe the lesson we should all learn here is that we should back up all the important stuff! Wouldn't be anything worse than losing stuff you spent days recording.
_________________
MusicMan Stingray--->Boss GX-700 Guitar Effects Processor--->BR-1600CD

gtrfreek · Posted: Mon Nov 21, 2005 9:20 pm Post subject:

Well...I just got off the phone with the service tech from Roland and after 200 unsympathetic "I understand"'s I've learned that he has given me preferential treatment by pushing my unit ahead of the standard 4 week wait and after replacing 2 harddrives he has to order more from Japan which will be a further week and a half wait. His name is Derek and his number is 905-362-9707 at Ext 206 for anyone who wants to hear what incompetence sounds like. I'm allowing my self (generously)2 more weeks to be patient after which time lawyers will become involved.

If your unit is working....fantastic, if it breaks, God help you.

I wonder how Roland feels about their customers switching to Yamaha, Fostex, Tascam etc.

Thoroughly unimpressed!!!! Evil or Very Mad

gtrfreek · Posted: Thu Dec 22, 2005 3:44 pm Post subject:

Well I've calmed down now. I got my unit back on Nov. 29 after placing an articulate, politely angry call to Roland Canada. It's very upsetting to have to go to those lengths, however, My brand new, refurbished BR1600 works fine now. I've put it through its paces.

When it is working it is a great machine.

Nygaard · Posted: Thu Dec 22, 2005 3:48 pm Post subject: Great

Great Kev,

Sound like you got a merry christmas after all Very Happy

Congratulations on your new unit. Way to go.

Cheers
Claus

UglyPopstar · Recent member Joined: 30 Jan 2006 Posts: 7

This thread has inspired me to update the back up for all my tracks, haha Smile

_________________
My stuff... all on a BR1600CD
http://www.myspace.com/middlemanagement

MAD · Active member Joined: 17 Sep 2005 Posts: 22

Ok, my drive died again. It was plugged into a UPS and turned off this week. I came home tonight to find the error: HDD Damaged.

Has anyone replaced the HD themselves? My unit is well out of warranty.

Nygaard · Posted: Sat Apr 22, 2006 9:39 pm Post subject: Good luck

Hi MAD,

Sorry to hear this - you must be the most unlucky BR-owner around. I haven't had to deal with this issue muself, but I hope you'll find your way through it. Please tell us how it goes, we might end up in the same situation Crying or Very sad

Good luck

Cheers
Claus

MAD · Active member Joined: 17 Sep 2005 Posts: 22

I have been reading the BR1180 group at yahoo and decided to replace the drive myself. I have one on order, it should arrive here this week. I'll let everyone know how the surgery goes. I already took the unit apart. If the HD initialize process does everything correctly it should be an easy procedure.